Frequently Asked Questions
To extract colors from a photo:
- Tap the "Extract Colors from Photo" button on the main screen
- Choose to take a new photo or select from your photo library
- The app will automatically analyze the image and extract the dominant colors
- You can adjust the number of colors to extract (3-6 for premium users)
- Save the extracted colors to a palette or individual swatches
Free Version:
- All features are completely free and unlimited
- Unlimited color extractions from photos
- Unlimited palette and swatch creation
- Access to all color brand databases
- All export formats (Hex, RGB, HSL, CMYK)
- All advanced features included
- Shows banner and interstitial ads
Premium ($6.99 one-time purchase):
- Removes all advertisements
- Ad-free experience
- All features remain the same - no additional features
- One-time purchase, no subscriptions
Note: All app features are available to free users. Premium only removes ads.
Premium is a one-time purchase (not a subscription), so there are no recurring charges to cancel.
If you need a refund:
- Go to reportaproblem.apple.com
- Sign in with your Apple ID
- Find "Color Palette" in your purchase history
- Select "Request a Refund"
- Follow the prompts to complete your request
Refund requests are handled by Apple and subject to their refund policy.
Color Palette uses advanced color science algorithms to provide the most accurate matches possible. However, color matching results are provided for reference only and may not be 100% accurate due to:
- Screen calibration differences
- Lighting conditions when photos were taken
- Variations in color reproduction across different devices
- Brand color database updates
For critical applications, we recommend verifying colors with physical swatches or professional color tools.
Yes! Color Palette works offline for most features including:
- Color extraction from photos
- Creating and managing palettes
- Basic color tools and calculations
- Viewing saved palettes and swatches
Some features may require an internet connection:
- Premium subscription verification
- Sharing palettes and images
- Accessing the latest color brand databases
To share your color palettes:
- Open the palette you want to share
- Tap the share button (square with arrow)
- Choose your preferred sharing method (Messages, Mail, Social Media, etc.)
- The palette will be shared as an image with color information
Premium users can also share palette overlays on images for presentations and design work.
Troubleshooting
App crashes or won't open
- Force close the app and restart it
- Restart your iPhone
- Check for iOS updates
- Reinstall the app from the App Store
Color extraction not working
- Ensure you have granted camera and photo library permissions
- Try with a different photo
- Make sure the photo has good lighting and clear colors
- Check that you have sufficient storage space
Ads showing in premium version
- Try restoring purchases in the app: Settings → Restore Purchases
- Verify your purchase is active in iPhone Settings → Apple ID → Subscriptions
- Check your internet connection
- Contact support if the issue persists
Can't save palettes or swatches
- Check that you have sufficient storage space on your device
- Try restarting the app
- Make sure you're entering a valid palette or swatch name
- Contact support if the issue persists
Features Guide
🎨 Color Extraction
Extract dominant colors from any photo using advanced image analysis algorithms.
🎯 Color Matching
Match your colors to professional brand standards including Pantone, Benjamin Moore, and Sherwin Williams.
💾 Palette Management
Create, save, and organize unlimited color palettes for your design projects.
🖼️ Palette Overlay
Overlay your palettes on images to see how colors work together in context.
📤 Export Options
Export colors in multiple formats: RGB, HSL, CMYK, and Hex for use in any design software.
🎭 Color Harmonies
Generate beautiful color harmonies and combinations for your design projects.
Contact Us
Need Help? We're Here for You!
Our support team is ready to assist you with any questions or issues you may have.
echoesandember@gmail.com
Response within 24 hours
colorpalette.app
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To help us assist you more quickly, please include the following information:
- Your device model and iOS version
- App version (found in Settings > General > About)
- Detailed description of the issue
- Screenshots if applicable
- Steps to reproduce the problem